We offer next day delivery for orders placed before midday, Monday-Friday. Delivery cost is £6.20.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customersupport@foxburyheritage.com and return your original item.

To return an item, please do so within 30 days of your purchase. Log in to your account and follow the prompts to place a return. After submitting your return, you will receive the option to arrange a collection or drop off your parcel at the nearest drop-off location. Pack your items in the original packaging if possible, including all tags and labels. Once your return has been received, you will receive a notification via email of your refund. Please note, the return shipping cost of £3.50 will be deducted from your refund amount.

Once your return has landed in our warehouse, we aim to process your refund within 5 working days. Please note it can take up to an additional 5 days for your refund to appear in your bank account after processing.

We try our utmost to ensure no items are faulty, however occasional issues can arise due to factors outside of our control. If you do receive a faulty item, please email customersupport@foxburyheritage.com, include your order number and a description of the issue, and we will be happy to arrange an exchange.

When you sign up for Foxbury Heritage emails, you will receive a discount code entitling you to 15% off your first full-price order. Keep an eye out on our Ambassador’s social pages for their unique discount codes too!

Please visit our Contact Us page and fill out a form with your query. Alternatively, please email us at customersupport@foxburyheritage.com. We will do our best to come back to your query very shortly.